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Privacy Policy

Effective from 1 Janurary 2026

This Privacy Policy explains how Callanish Restorations as the Trustee of Marshall Family Trust (ABN I61 111 479 577), trading as Small Plant Hire (“we”, “us”, “our”), collects, uses, stores and discloses your personal information.

 

We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

This Policy applies to customers, prospective customers, suppliers, contractors and website users. It does not apply to employee records.

What is "Personal Information"?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

What Personal Information we Collect.

Depending on your interaction with us, we may collect:

Identity Information:

  • Full name

  • Date of birth

  • Driver’s licence 

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Contact Details:

  • Residential or business address

  • Email address

  • Phone number

 

Business Information:

  • Business name

  • ABN

 

Financial & Credit Information (where applicable):

  • Bank account details

  • Payment information

 

Transaction Information:

  • Equipment hire history

  • Purchase history

  • Billing and payment records

 

Technical & Website Information:

  • IP address

  • Browser and device information

  • Website usage data

  • Cookies and analytics information

 

Equipment Tracking Information:

  • GPS location data for hired equipment (where tracking devices are installed for asset protection and recovery purposes)

 

You may choose not to provide certain information, however this may limit our ability to provide equipment hire services or credit facilities.

How we Collect your Information

We collect personal information when you:

  • Contact us via phone, email, or website enquiry form

  • Request a quote

  • Hire equipment from us

  • Make payments

  • Enter into a contract with us

  • Visit our premises (CCTV may operate for security purposes)

  • Interact with us via social media

 

Where reasonable and practicable, we collect information directly from you.

Why we Collect your Information

We collect and use your personal information to:

  • Respond to enquiries and provide quotes

  • Supply plant and equipment hire services

  • Process payments

  • Manage contracts and enforce agreements

  • Protect and recover hired equipment

  • Prevent fraud and unlawful activity

  • Improve our services and website

  • Comply with legal and regulatory obligations

 

We will only use your information for the purpose it was collected or for related purposes you would reasonably expect.

Disclosure of Personal Information

We may disclose your personal information to:

  • Employees and contractors

  • Service providers and subcontractors

  • IT and cloud storage providers

  • Payment processors

  • Credit reporting bodies

  • Debt collection agencies

  • Insurers and professional advisers

  • Government or regulatory authorities where required

 

Some service providers may store information overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

 

We do not sell your personal information.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyse traffic and usage

  • Remember preferences

  • Support marketing activities

 

You can disable cookies through your browser settings. Some website features may not function correctly without cookies.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

 

Security measures may include:

  • Secure servers and firewalls

  • Encrypted data transmission

  • Access restrictions

  • Password protection

  • Secure document storage

 

We retain information only as long as necessary to fulfil the purpose for which it was collected or as required by law.

Data Breaches

If a data breach is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), as well as Privacy and Data Protection Act 2014 (PDP Act). This includes notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

Access and Correction

You have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or outdated information

 

To make a request, please contact us. We may require proof of identity.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in writing.

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If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992

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